Returns and Refunds

Before anything is agreed

If you change your mind, or you chose the wrong UK size and quantity, email us the reference and say whether you want the request changed or withdrawn. A second submission does not cancel the first.

We will confirm what we have done. Until a contract is formed, you are not being charged through this website.

When a contract exists

Submitting a request on this website does not by itself form a contract, take payment, or start a cancellation period. If a distance contract is later formed with you as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you 14 days to cancel, usually starting the day after you receive the goods, unless a statutory exception applies. The Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for any particular purpose made known, and as described. Nothing on this page removes a right that the law does not allow us to exclude. We do not add a restocking fee or a shorter window of our own.

Tell us the reference, the product name, the date you received it, and whether the item is unused, damaged, incorrect, or not as described. We will say what happens next for that order. We will not invent a fee that was not agreed and that the law does not allow.

Goods that are not as described

Photographs show the intended outline on an adult model. They are not a colour standard, a size chart, or evidence of stock.

If we confirmed a measurement, a material, or a specification and the item does not match that confirmation, say so plainly and include photographs where they help. A difference that we already described, such as natural variation we told you to expect, is not the same as an incorrect item.

How to ask for a return

Email the merchant contact on this page. Include the reference and a short description. Photographs of damage or of an incorrect item are useful. Do not send identity documents.

Wait for return instructions and a confirmed return address before you post anything. Keep proof of postage for the return you were told to make. Sending an item to the company address on this page, without instructions, can delay the review.

• Order or request reference
• Product name and quantity
• What is wrong, or why you are asking to cancel
• Photographs if the item is damaged or not as described
• Whether you have already paid through a channel we agreed separately

Return postage

Who pays return postage depends on the reason and on the law that applies. We will say so for your case. Do not assume a prepaid label, and do not assume you must pay, until we have written it down.

Pack the item so it can travel safely, include the reference inside, and follow any instruction we give about tags or hygiene. An item that cannot be resold because it was used, when the law allows us to take account of that use, may affect the outcome.

Refunds

This checkout never charges a card, so it cannot reverse a card payment. If you later paid by a method we agreed, a refund is made through that same channel unless we both agree otherwise.

We will tell you the amount and the method when a refund is due. We do not promise a number of days that we have not agreed, and we do not describe a bank's own processing time as ours. Keep the confirmation and contact us if the agreed update does not arrive.

Items that need extra care

A UK size on the product page is the size you are asking us to check. It is not confirmation that the size is in stock or that the garment will match a measurement you have not sent. Compare a garment you already like. Styling pieces shown beside the named item are not included unless we confirm them. Original fashion images illustrate a silhouette. They do not prove fibre, lining, stretch, exact colour, or care.

If a use was never confirmed, a problem caused by that use may fall outside a description we gave you. Ask before you use an item in a way the product page does not support.

Contact the merchant

DRESS UP LEEDS LTD
623 Roundhay Road, Leeds, United Kingdom LS8 4AR
Company number 11755734

[email protected] · +441132941582

Include your request reference. Do not send payment card details or sensitive identity documents.